Kristin Anderson: 10 books
by Ron Zemke, Kristin Anderson
Language: English
Release Date: October 21, 1996
Language: English
Release Date: October 21, 1996
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.This newest Knock Your Socks Off...
Life Inside My Mind
31 Authors Share Their Personal Struggles
Language: English
Release Date: April 10, 2018
“Who better to raise teens’ awareness of mental illness and health than the YA authors they admire?” —Booklist (starred review)
“[A] much-needed, enlightening book.” —School Library Journal (starred review)
Your favorite YA authors including Ellen Hopkins, Maureen Johnson,...
by Kristin Anderson
Language: English
Release Date: November 26, 1992
Language: English
Release Date: November 26, 1992
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service...
Flourishing Children
Defining and Testing Indicators of Positive Development
Language: English
Release Date: July 8, 2014
This volume presents the results of the Flourishing Children Project. The study addressed gaps in the research on indicators of positive development of adolescents. Such indicators are essential for the balanced and scientifically sound study of adolescents. Yet measures of many aspects of flourishing...
Benign Bigotry
The Psychology of Subtle Prejudice
Language: English
Release Date: December 10, 2009
While overt prejudice is now much less prevalent than in decades past, subtle prejudice - prejudice that is inconspicuous, indirect, and often unconscious - continues to pervade our society. Laws do not protect against subtle prejudice and, because of its covert nature, it is difficult to observe...
Modern Misogyny
Anti-Feminism in a Post-Feminist Era
Language: English
Release Date: August 26, 2014
Pundits and politicians often opine on the irrelevance of feminism and the women's movement today. Some commentators describe the state of feminism as "post-feminist," alongside equally questionable claims of Barack Obama's election as signaling a "post-racial" America. Modern...
Undercurrents
An Anthology of What Lies Beneath
Language: English
Release Date: March 15, 2018
Fear is primal. Instinctive. Unavoidable. And right now, there is something you fear—and you can feel it. Creeping up behind you. Lurking in the darkness that lives under your bed, or in your closet. A nameless dread.
In Undercurrents: An Anthology of What Lies Beneath, twenty-three talented...
Beyond Collapse
Archaeological Perspectives on Resilience, Revitalization, and Transformation in Complex Societies
Language: English
Release Date: December 7, 2015
The Maya. The Romans. The great dynasties of ancient China. It is generally believed that these once mighty empires eventually crumbled and disappeared. A recent trend in archaeology, however, focusing on what happened during and after the decline of once powerful societies has found social resilience...
by Christa Anderson, Kristin Griffin
Language: English
Release Date: December 8, 2010
Language: English
Release Date: December 8, 2010
In-depth and comprehensive, this official Microsoft RESOURCE KIT delivers the information you need to plan, deploy, and administer Remote Desktop Services in Windows Server 2008 R2. You get authoritative technical guidance from those who know the technology best-leading industry experts and members...
Unaccompanied Migrant Children
Social, Legal, and Ethical Perspectives
Language: English
Release Date: December 12, 2018
Unaccompanied migrant children are the most vulnerable group of migrants and refugees. Their experiences, their contested legal status in the host countries, and their treatment before, during, and after migration call for an ethics of child migration that places unaccompanied migrant children at...