Ken Welsh: 2 books
Customer with a Capital C
Customer-Centric Service in a Nutshell
Language: English
Release Date: March 31, 2015
Customer with a Capital C provides a unique insight into the workings of one of North Americas foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.coms voice coach, helping distil the vision of the companys CEO, Mike Faith, into...
by Ken Welsh
Language: English
Release Date: November 29, 2013
Language: English
Release Date: November 29, 2013
Entrepreneur and Customer Service Guru Redman Folgate is mysteriously found dead in his mountain retreat. Has been journalist Rock Hardstuff is coincidentally on the scene and decides to solve the murder to redeem his career. Rock must weave his way through a myriad of bizarre characters before he...