Kathleen J Mullen: 2 books
Toward a Culture of Consequences
Performance-Based Accountability Systems for Public Services -- Executive Summary
Language: English
Release Date: August 10, 2010
Performance-based accountability systems (PBASs) link incentives to measured performance to improve services to the public. Research suggests that PBASs influence provider behaviors, but little is known about PBASs' effectiveness at achieving their performance goals. This document explores the design...
Toward a Culture of Consequences
Performance-Based Accountability Systems for Public Services
Language: English
Release Date: August 10, 2010
Performance-based accountability systems (PBASs) link incentives to measured performance to improve services to the public. Research suggests that PBASs influence provider behaviors, but little is known about PBAS effectiveness at achieving performance goals. This study examines nine PBASs that are...