Joshua March: 2 books
Message Me
The Future of Customer Service in the Era of Social Messaging and Artificial Intelligence
Language: English
Release Date: November 1, 2017
The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only a...
by Sir Joshua Reynolds, L. March Phillips
Language: English
Release Date: June 30, 2016
Language: English
Release Date: June 30, 2016