John Goodman: 27 books
by John Goodman
Language: English
Release Date: May 20, 2013
Language: English
Release Date: May 20, 2013
Charles Mingus is among jazz’s greatest composers and perhaps its most talented bass player. He was blunt and outspoken about the place of jazz in music history and American culture, about which performers were the real thing (or not), and much more. These in-depth interviews, conducted several...
Customer Experience 3.0
High-Profit Strategies in the Age of Techno Service
Language: English
Release Date: August 12, 2014
Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all in order to enhance their customer service experience far beyond the meeting-the-minimum...
Strategic Customer Service
Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Language: English
Release Date: February 5, 2019
Customer care and measurement consultant John Goodman shows companies how to leverage the incredible power of customer service to become profitable word-of-mouth machines that experience long-term loyalty and success. Drawing on over thirty years of research for companies such as 3M, American Express,...
by Jim Durkin, John Goodman, Frank Posse
Language: English
Release Date: January 10, 2012
Language: English
Release Date: January 10, 2012
A comprehensive handbook for understanding, designing, and deploying multiservice network architecture and applications Design, deploy, operate, and troubleshoot ONS 15454 applications and services Learn SONET/SDH and DWDM fundamentals Understand Multiservice Provisioning Platform (MSPP) network architectures...
by John C. Goodman
Language: English
Release Date: June 1, 2012
Language: English
Release Date: June 1, 2012
In the groundbreaking book Priceless, renowned healthcare economist John Goodman reveals how patients, healthcare providers, employers, and employees are all trapped in a dysfunctional, bureaucratic, healthcare system fraught with perverse incentives that raise costs, reduce quality, and make care...
The Lost Massey Lectures: Recovered Classics from Five Great Thinkers
Recovered Classics from Five Great Thinkers
Language: English
Release Date: August 18, 2011
The CBC Massey Lectures, Canada's preeminent public lecture series, are for many of us a highly anticipated annual feast of ideas. However, some of the finest lectures, by some of the greatest minds of modern times, have been lost for many years -- unavailable to the public in any form. Important...
by John Heick, Rolando T. Lazaro, Catherine C. Goodman
Language: English
Release Date: April 29, 2017
Language: English
Release Date: April 29, 2017
Learn how to screen for red flags and when to refer clients to a medical specialist! Differential Diagnosis for Physical Therapists: Screening for Referral, 6th Edition providesa step-by-step approach to screening for systemic disease and medical conditions that can mimic neuromuscular and musculoskeletal...
by John M. Goodman
Language: English
Release Date: May 22, 2014
Language: English
Release Date: May 22, 2014
If you are driving off a cliff, someone telling you to slow down isn't much of a help. (Well, slowing down while you turn in a new direction is likely to be a good idea.) By burning fossil fuels, humanity is now driving itself off a climate cliff toward extinction. We need to completely stop burning...
Blended Learning in Practice
A Guide for Practitioners and Researchers
Language: English
Release Date: March 15, 2019
A guide to both theory and practice of blended learning offering rigorous research, case studies, and methods for the assessment of educational effectiveness.
Blended learning combines traditional in-person learning with technology-enabled education. Its pedagogical aim is to merge the scale,...
Ideas: Brilliant Thinkers Speak Their Minds
Brilliant Thinkers Speak Their Minds
Language: English
Release Date: November 1, 2010
For four decades, Ideas has presented more than 400,000 CBC Radio listeners in Canada and the United States with the most challenging contemporary thought of the day. Now, to mark the program’s 40th anniversary, executive producer Bernie Lucht has selected the most striking interviews and lectures...
Intelligence and the National Security Strategist
Enduring Issues and Challenges
Language: English
Release Date: November 11, 2005
Intelligence and the National Security Strategist: Enduring Issues and Challenges presents students with a useful anthology of published articles from diverse sources as well as original contributions to the study of intelligence. The collection includes classic perspectives from the history of warfare,...
by Ann Althouse, Charles Cohen, John D. Dunne
Language: English
Release Date: December 21, 2009
Language: English
Release Date: December 21, 2009
Rising calls in both the United States and abroad for theologizing national agendas have renewed examinations about whether liberal states can accommodate such programs without either endangering citizens' rights or trivializing religious concerns. Conventional wisdom suggests that theology is necessarily...
by John Helfers, Michael A. Stackpole, Mel Odom
Language: English
Release Date: February 6, 2016
Language: English
Release Date: February 6, 2016
DARKNESS EVERYWHERE...
The Sixth World is a dangerous place, with deadly hazards lurking around every corner. Everywhere shadowrunners go, from the top of the world to the deepest, darkest sprawl neighborhood, someone’s always looking to make their rep by taking you down.
World of...
Higher Education as a Bridge to the Future
Proceedings of the 50th Anniversary Meeting of the International Association of University Presidents, with Reflections on the Future of Higher Education by Dr. J. Michael Adams
Language: English
Release Date: October 7, 2016
This volume assembles the papers, presentations, and speeches from the 50th Anniversary Meeting of the International Association of University Presidents (IAUP) held in Oxfordshire in 2015. This book is a companion volume to the proceedings of the 1965 inaugural meeting of IAUP, also published by...
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