Joe J Marquez: 1 book
Library Service Design
A LITA Guide to Holistic Assessment, Insight, and Improvement
Language: English
Release Date: June 23, 2016
Service design is a holistic, co-creative, and user-centered approach to understanding user behavior for creating or refining services.
Use this LITA Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how...
