Jody Hoffer Gittell: 3 books
by Jody Hoffer Gittell
Language: English
Release Date: April 17, 2009
Language: English
Release Date: April 17, 2009
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s...
Up in the Air
How Airlines Can Improve Performance by Engaging Their Employees
Language: English
Release Date: December 15, 2009
"And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience."—New York Times, December 22, 2007When both...
Transforming Relationships for High Performance
The Power of Relational Coordination
Language: English
Release Date: August 3, 2016
Whether from customers, supply-chain partners, policymakers, or regulators, organizations in virtually every industry are facing calls to do more with less. They are feeling compelled to provide higher-quality outcomes, more rapidly, at a lower cost.
This book offers a road-tested approach...