Jeanne Bliss: 3 books
Chief Customer Officer 2.0
How to Build Your Customer-Driven Growth Engine
Language: English
Release Date: May 28, 2015
A Customer Experience Roadmap to Transform Your Business and Culture
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
And it will take years off your learning...
Would You Do That to Your Mother?
The "Make Mom Proud" Standard for How to Treat Your Customers
Language: English
Release Date: May 8, 2018
**Customer experience pioneer Jeanne Bliss shows why “Make Mom Proud” companies outperform their competition. Her 5-step guide to customer experience and culture transformation makes this achievement possible.
Bliss urges companies to** make business persona**l to earn ardent fans and admirers,...
"I Love You More Than My Dog"
Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Language: English
Release Date: October 15, 2009
Hundreds of businesses have customers who admire them, but only an elite few have true advocates— passionate, loyal, vocal fans—who rave about them to anyone who will listen.
Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming...