Creating Breakthroughs in Service Firms
by
James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
Language: English
Release Date: September 1, 2015
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders...