J Mike Jacka: 1 book
Business Process Mapping
Improving Customer Satisfaction
Language: English
Release Date: May 18, 2009
Praise for Business Process Mapping
IMPROVING Customer Satisfaction
SECOND EDITION
"A must-read for anyone performing business process mapping! This treasure shares step-by-step approaches and critical success factors, based on years of practical, customer-focused experience. A real winner!"
—Timothy...
