Ivanka Menken: 71 books

The primary goal of the Service Desk is to support the agreed IT service provision by ensuring the accessibility and availability of the IT-organization and by performing various supporting activities. Other objectives include: - To act as a single point of contact for all user incidents, requests...

The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the industry...

The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to ISO/IEC 20000. The Art of Service has collected the experiences of organizations, quality managers and...

Cloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job. Cloud Computing Certification is one of the hottest tech...

Organizations today must achieve excellence in human relations, and that success starts with quality organizational behavior. This book covers organizational behavioral essentials, the individual and the organization, and key management tasks. Additionally, each key topic includes detailed information,...

The first edition of this book and is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to Platform Management. Platform-as-a-service is the rising new star of cloud computing. As such, there...

Web Management is one of the fastest growing segments of the information technology (IT) industry because it provides a more cost-effective alternative for enterprises to achieve their business objectives than traditional packaged applications. This book, in its updated and improved second edition,...

Explore the latest trend in software development and engineering known as Model-Driven Architecture (MDA). The MDA approach unifies and simplifies software modeling and design. Become a valued member of your organization by learning the tools and processes of the MDA software design approach. Model-Driven...

The Art of Service's Prescription for Success for Job Seekers This is quite simply the best job seeking book you will ever read. Highly readable, highly practical, and highly usable. Anyone who is looking for a job must get this book. The Intermediate level of the Professional Development pathway,...

The first edition of this book and is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to Storage Management. Using Cloud computing in Storage Management is not just a new IT fad. The concept...

The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your Managing Services in the Cloud Certificate. Head in...

Gamification is changing the way startups, big brands, governments and non-profits engage and relate to their customers and employees. Demand for Gamification products, services and technologies is growing exponentially. By 2015, Gartner Group projects that over 70% of the Global 2000 (the world's largest...

This book and its accompanying eLearning course are regarded as a classic in its field. Now, in an expanded and updated Fourth Edition of The Art of Service's book, in accordance with the newly revised editions of Part 1 & 2 of the ISO/IEC 20000 Standard, 'Service management system requirements' and...

Getting the job YOU want with the Professional Development Certification Kit: Get up to date training in goal setting, job search techniques, cover letter design and preparation, resume design, interview techniques for effective communication and representation and tips on preparing the best proposals...