Ivanka Menken: 71 books

The ITIL® (Information Technology Infrastructure Library) 2011 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals....

Software as a service, is software that is deployed over the internet and/or is deployed to run behind a firewall on a local area network or personal computer. With SaaS, a provider licenses an application to customers as a service on demand, through a subscription, in a "pay-as-you-go" model, or increasingly...

Business process management is a clear-cut way to analyze an organizations' business processes. The purpose of BPM is to make processes within the business more flexible, efficient and most importantly effective. Basically, it is a way of looking at business through the eyes of clients and what their...

Investigate the structured marketing techniques known as Loyalty Programs. Discover the ways in which Customer Loyalty Programs reward and encourage loyal consumerism behavior. Get a head start and grasp the concepts of Customer Loyalty Program applications. Become a valued member of your organization...

Practical, concise help for dealing with customers: The book and its accompanying elearning course and Certification begins with outlining several customer service techniques, and describes each of them. Some are very basic, and some are more advanced, particularly those that deal with dealing with angry...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development. Stand out from the crowd and demonstrate your project management...

Cloud Computing: The Hot tech certification that will boost your career. Technical certifications, the ticket to higher pay and more prestige, also keep you employed. The trick is to get the one that will really help keep or land that job. Cloud Computing Certification is one of the hottest tech...

This book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated Third Edition version of The Art of Service's book in accordance with the release of Part 3 of the standard, 'Guidance on scope definition and applicability of ISO/IEC 20000-1', the...

Cloud computing has dramatically changed how business applications are built and run. At its core, cloud computing eliminates the costs and complexity of evaluating, buying, configuring, and managing all the hardware and software needed for enterprise applications. Instead, these applications are delivered...

Practical, concise help for dealing with customers: The book and its accompanying eLearning course and Certification paves the way for the Best Customer Experience by Redefining and Improving Customer Experience: An Innovative Strategy by the Industry Leader in Effective Customer Service Training. ...

Information security is more important than ever before. Globalization of the economy leads to a growing exchange of information between organizations (their employees, customers and suppliers) and a growing use of networks, such as the internal company network, connection with the networks of other...

Explore the latest financial IT trend created to regulate and control risks faced by financial organizations. Get a head start and explore the concepts surrounding Basel II tools and techniques, and the way in which they assist capital banks to manage everyday financial risks. Become a valued member...

This Customer Service Expert Level Certification Kit builds on the knowledge and understanding of, and looking at, the essential skills and qualities required by Customer Service supervisors and managers. More than six out of ten people employed in customer-facing sales and service roles say that...

Discover the latest and greatest IT trends that enable the ongoing production of our modern day economy. Get a head start and explore the concepts surrounding Information Technology Governance tools and techniques. Become a valued member of your organization by learning the benefits and advantages of...