Holona Leanne Ochs: 2 books
Gratuity
A Contextual Understanding of Tipping Norms from the Perspective of Tipped Employees
Language: English
Release Date: June 2, 2010
Gratuity is based on interviews with 425 people in more than 50 occupational categories. The respondents from across the U.S. reflect the diversity of the population but have one thing in common: they earn tips. A tip is a price set almost entirely by a customer, less connected to demand than to social...
Getting a Cut
A Contextual Understanding of Commission Systems
Language: English
Release Date: September 20, 2010
The perspective of those who receive commissions has been largely ignored, and much of the literature on commissions and bonuses focuses on the concerns of management without regard for the employees or much recognition that understanding the employee perspective contributes significantly to fostering...