How Conversations Go Wrong and What You Can Do to Right Them
by
Holly Weeks
Language: English
Release Date: May 20, 2010
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they...