Best Practices for Outsourcing Call Center Planning, Operations and Management
by
Geoffrey A. Best
Language: English
Release Date: December 15, 2009
'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical...