Frances Frei: 1 book
Uncommon Service
How to Win by Putting Customers at the Core of Your Business
Language: English
Release Date: January 17, 2012
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the relationship.
In Uncommon...
