Ernesto Noronha: 1 book
Employee Identity in Indian Call Centres
The Notion of Professionalism
Language: English
Release Date: June 11, 2009
Based on a series of qualitative inquiries exploring employee experiences of work in international facing call centres in Mumbai and Bangalore, India, this book presents the lived experience of call centre agents, coupled with managers’ perspectives and trade unionists’ viewpoints. The book underscores...
