Donna Knapp: 1 book
The ITSM Process Design Guide
Developing, Reengineering, and Improving IT Service Management
Language: English
Release Date: August 2, 2010
The Definitive Source for Certified Process Design Engineers. IT organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes. While popular frameworks such as the IT Infrastructure Library™ (ITIL®), Control Objectives for IT...
