Dick Handshaw: 2 books

Too often today, when companies recognize the need for training in a specific topic--business writing, behavior interviewing, customer service, or other--they apply the same standard instruction they utilized the last time they addressed a need for training--which was in a completely different area!...

**NEW EDITION, REVISED AND UPDATED In America, organizations spend $175 billion in training initiatives and more than $500 billion in human resource solutions every year yet often have little to show for it. One reason is that people “jump to solutions” before they identify the causes of the problem....