Dennis Snow: 4 books
Unleashing Excellence
The Complete Guide to Ultimate Customer Service
Language: English
Release Date: October 29, 2009
A step-by-step guide to designing and implementing an amazing customer service culture
In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works...
Lessons From the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Language: English
Release Date: July 18, 2012
What can you learn from a mouse? When that mouse has been delighting and entertaining hundreds of millions of people for decades - it turns out there is plenty to learn. Dennis Snow's Lessons From the Mouse provides ten no-nonsense, practical principles that anyone, anywhere can apply. He entertains...
From Lexington to Desert Storm
War and Politics in the American Experience
Language: English
Release Date: June 1, 2015
First Published in 2015. Routledge is an imprint of Taylor & Francis, an Informa company.
From Lexington to Baghdad and Beyond
War and Politics in the American Experience
Language: English
Release Date: January 28, 2015
Decisions about when, where, and why to commit the United States to the use of force, and how to conduct warfare and ultimately end it, are hotly debated not only contemporaneously but also for decades afterward. We are engaged in such a debate today, quite often without a solid grounding in the country's...