Denise Robitaille: 5 books

If the term "management review" conjures up visions of a wasteful and burdensome ordeal, The Management Review Handbook is just what you need to add value to your review process. The Management Review Handbook provides managers with a simple explanation of how to effectively document, implement, and...

Many people are confused about corrective action. They know its a requirement for compliance to standards such as ISO 9001, but they dont always realize the benefits of a well-designed and well-implemented corrective action process. This newly revised edition of The Corrective Action Handbook will help...

Do you have recurring problems that are costing you time and money? Unresolved problems do more than aggravate. They can increase costs, lower quality, and drive customers away. Plus, quality management processes, such as ISO 9001, require organizations to have a corrective and preventive action process...

How do we harness the elusive concept of preventive action? People often think of preventive action as the extra thing you do after you've finished corrective action--like an extra coat of sealant. Actually, preventive actions are the initiatives you establish to minimize the number of corrective actions...

Theyre supposed to be useful tools, but whether theyre printouts, computer files, flowcharts, or forms, documents can often give more headaches than help. And yet without them, most organizations couldnt function. ISO 9001 and other quality management systems place great emphasis on documents, and for...