Dean M Schroeder: 3 books

Too many organizations are overlooking, or even suppressing, their single most powerful source of growth and innovation. And it’s right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into...

The fact is, because they're the ones actually doing the day-to-day work front-line employees see a great many problems and opportunities that their managers don't. But most organizations do very poorly at tapping into this extraordinary potential source of revenue-enhancing, savings-generating ideas....

A worker in one of Europe's largest wireless communication companies stumbled across an error in his company's billing software, fixed it, and saved the company some $26 million per year. A secretary at Grapevine Canyon Ranch proposed a simple change to the company's website that brought the site...