Catherine Mattiske: 21 books

Wherever parties with different interests and perceptions depend on each other for results, negotiation matters. Most executives know the basics of negotiation, however high stakes and the pressure of negotiating can result in poor outcomes and costly mistakes. Even experienced negotiators have been...

Participants in training value constructive feedback over tangible rewards. The effective use of feedback and debriefing is vital for transfer of learning, participant motivation and workplace application. Learning and application opportunities can be wasted when participants fail to receive relevant...

Customers are interested in products and services that fulfill their needs and wants. If a customer doesn't have a perceived need or want then it is unlikely that they will buy. As an experienced salesperson, you must create need and motivate your customers to want to own or use the products and services...

Principles of Effective Leadership has been designed to provide learning for employees with the express objective of empowering individuals to take more responsibility of their behavior and performance. Increased leadership skills moves individuals and teams to increased resilience in the face of change,...

Each of us has a unique view of the world and a personal style based on our values, beliefs, attitudes and behaviors. Our style affects how we perceive information, communicate with others, and act. It also influences the way we listen and how others listen to us. Information that conflicts with our...

The principles of adult learning underpin all corporate training programs including face-to-face and e-learning. Participants are encouraged to learn and are assisted in their learning by training programs that cater for different learning styles. All adults have a unique combination of preferences...

Within each of us there exists an infinite capacity for creating ideas and nurturing them through to innovation. However, while we are all born with an abundance of creative potential, we continually place limitations on ourselves, preventing the flow of ideas and inhibiting creativity. Creativity...

Facilitation is fast becoming a key skill for anyone who is in a team, leading a project team, heading up a working group or managing a department. Facilitation is the skill, and art of guiding others to solve their own problems and achieve their objectives without simply giving advice or offering solutions....

The power and opportunity we are given every time we present is enormous, yet many presenters have no idea of their potential to influence. A dynamic presentation gives you a platform to communicate your message effectively, influence your audience and spark desired action. Effective presenters use the...

A sound instructional design process is critical to training success and learning retention. The instructional design process dictates the flow of the training program and if structured effectively, ensures both trainer and participant achieve program and learning objectives. This Learning Short-take...

The training function has evolved in recent years from a focus on training employees that aims to improve individual performance, to a more comprehensive focus that aims to improve individual, team, and total organizational performance.Traditional training departments are under increasing pressure...

This Learning Short-take(TM) aims to provide Managers with an understanding of their role in the training process. It also aims to provide learning and development professionals new ways to engage participants' managers without a lot of effort while gaining beneficial results. Completion of this Learning...

Anti-discrimination legislation prohibits sexual and racial harassment, and victimization of those who complain. EEO and harassment policies hold all employees and contractors personally responsible for striving for a workplace free from discrimination and harassment. Codes of Conduct establish expectations...

Time is our most unique and valuable resource. We all have 24 hours in a day and 168 hours in a week, and we are all forced to spend it at the same rate. We cannot slow time down, stop time, or cannot negotiate with time. Time management is about more than time - it is really about managing our lives....