Catherine Devrye: 8 books

NEW 4th EDITION! Boost your bottom line and staff morale with these practical and simple to implement ideas. After the initial success of the #1 best-seller in Australia and Taiwan; here’s the new 4th edition of Good Service is Good Business. First published by Prentice Hall/Pearson...

‘Hope as My Compass’ is a best-selling memoir set in Canada and Australia...a stranger than fiction, true life story nominated for the National Biography Prize-  first published by Random House Australia as ‘Who Says I Can’t’ and then McArthur Press in Canada as ‘Serendipity Road’...

Japan-An A-Z Guide is your handy guide to living, working and traveling in Japan-or doing business with the Japanese. The book will gently guide you through all aspects of Japanese life-from catching bullet trains and office etiquette to eating sushi and karaoke singingWritten by one-time Australian...

'Information in this book can lead you on the road to success.' So said the late Sir Edmund Hillary, first man to conquer Everest. This book is for you if: -You want to reach your personal summit of success; however you define it in your own heart -You sometimes make mountains out of...

Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’,  admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However,...

The 7 most expensive words in any organisation are...'We have always done it that way.' Running a business is tough in the best of times but when things do go well, it's easy to be complacent. Few business owners and leaders are complacent today, however. After decades of growth and prosperity,...

If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.  It’s an easy to read parable with a...

At a time when there is increased awareness of depression and the ‘natural disaster of the century' that now occurs almost every year, The Gift of Nature: Inspiring Hope & Resilience is uplifting as it applies the timeless wisdom of Mother Nature to human nature. Personal resilience and the...