How to Turn That One-Time Buyer Into a Lifetime Customer
by
Carl Sewell, Paul B. Brown
Language: English
Release Date: July 1, 2009
In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.
Drawing on his incredible success...