Ben Reason: 2 books
Service Design for Business
A Practical Guide to Optimizing the Customer Experience
Language: English
Release Date: December 28, 2015
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible,...
Service Design
From Insight to Inspiration
Language: English
Release Date: March 13, 2013
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.