Axelos: 23 books

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL...

ITIL Practitioner Guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

The framework is comprised of five principles and five practices for the whole organization. In addition to an iterative delivery method comprising roles, competencies, workflow, tools and techniques. • Encouraging the whole organization to be comfortable with and embrace the need for change...

A fictional story about the cybersecurity vulnerabilities of board level executives, known as 'big fish'. It follows the story of Jim Baines, CEO of a major US packaging company who is targeted by hackers and his company's survival hangs in the balance. Out of nowhere, hard-won reputations, hundreds of jobs and millions of dollars are all suddenly at risk.

This bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam. The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of...

The ITIL service design stage of the ITIL service management framework offers global best-practice guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that...

ITIL Service Strategy lies at the heart of the ITIL service management framework, a part of the Global Best Practice suite. IT executives, business leaders, and anyone involved in IT services, can use this publication as a guide to the best practices needed for a service strategy that delivers results...

Management of Risk (M_o_R®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. Taking and managing risk is essential for organizations to achieve their business objectives....

The ITIL Service Transition stage of the ITIL service management framework offers global best-practice guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. ITIL...

Management of Portfolios (MoP®) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. At the heart of any portfolio management approach is the need to identify the right...

RESILIA™ Cyber Resilience Best Practices offers a practical approach to cyber resilience, reflecting the need to detect and recover from incidents, and not rely on prevention alone. It uses the ITIL® framework, which provides a proven approach to the provision of services that align to business...

It is essential reading for those intending to take Foundation and Practitioner courses for PRINCE2® 2009. It is also suitable for students undertaking self-study/online training for the exams. Key features: • Syllabus and learning outcomes • 2009 Examinations design and...

PRINCE2® (Projects in a Controlled Environment) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is a structured project management method based on experience drawn...

Continual service improvement should be an integral part of every stage of the ITIL service management framework. ITIL Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services....