Creating a Culture that WOWs!
by
Al Stubblefield
Language: English
Release Date: January 31, 2011
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for...