A Oade: 3 books
Managing Workplace Bullying
How to Identify, Respond to and Manage Bullying Behaviour in the Workplace
Language: English
Release Date: November 30, 2009
This is a comprehensive, practical and engaging book designed to help readers to recognise bullying behaviour at work and identify and select inter-personal strategies for handling bullying behaviour.
Managing Challenging Clients
Building Effective Relationships with Difficult Customers
Language: English
Release Date: October 31, 2011
Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.
Working in Adversarial Relationships
Operating Effectively in Relationships Characterized by Little Trust or Support
Language: English
Release Date: November 3, 2010
A highly practical and insightful book; it will help you to perform more effectively in a workplace which requires you to function effectively in predominantly adversarial relationships. Whether you work for a small, medium or large organization this book will enable you to get things done effectively in prevailingly oppositional relationships.