Hospitality category: 1805 books

This is a short, accessible and practical guide to running venues which are in the business of hosting events. Using honest guidance peppered with the author’s real-life situational anecdotes to contextualise the topics, the book is logically structured around the key stages of event management:...

The Routledge Handbook of Gastronomic Tourism explores the rapid transformations that have affected the interrelated areas of gastronomy, tourism and society, shaping new forms of destination branding, visitor satisfaction, and induced purchase decisions. This edited text critically examines current...

Managing a hotel requires an innate ability to multitask and be flexible. You must be able to instantly switch gears from customer service to staff management to high-level marketing and event planning. It’s your job to make sure the customers are happy and safe during their stay at the hotel, which...

Bar management involves operating and running an establishment that serves alcoholic beverages. Entertainment is an important part of bar management as well. Potential entertainment options include televised sports games and live events featuring bands and comedians. If a bar serves food, a bar manager...

The tourism and hospitality industry in most destinations is dominated by small and medium-sized enterprises (SMEs), including small hotels, guesthouses, cafes and restaurants. While a destination may be seen by potential customers as a coordinated set of "places to say and things to do,"...

Service is about people, how they relate to one another, fulfill each other’s needs, and ultimately care for each other. Customer service is directly related to tourism because the travel industry is based on money, and without customers, there is no income. Throughout the tourism industry, good...

“Dining out? Here’s a glimpse of the secret world of chaos simmering behind the swinging kitchen doors. Prepare to be astonished.” — Lynn Carter, retired president, Capital One Bank; board member, American Express Centurion Bank. “Industry secrets from an out-of-the-frying-pan and...

Eleanor Ricks left her Idaho home and journeyed to Salt Lake City to enroll at the University of Utah. Entering the freshman girls' dorm, she got on the elevator from the front. At the same moment Nancy Colton entered the back of the elevator, with her brother Sterling, who carried her luggage. Both...

Roller coasters took Dick Kinzel slowly to the top and a $1.24 billion acquisition ultimately lead to his direst years. During his 39-year career (25 as president and CEO) with Cedar Point and Cedar Fair parks, he built the world's first 200, 300, and 400-foot tall roller coasters. He is responsible...

Worldwide Destinations: The Geography of Travel and Tourism is a unique text that explores tourism demand, supply, organisation and resources for a comprehensive range of destinations and every country worldwide. The seventh edition is brought up to date with features such as: An exploration...

Un volume che riassume le tematiche gestionali alla luce di tutte le novità normative introdotte con la Legge 62, del 21/5/2018, di recepimento della nuova Direttiva europea 2302/2015, entrata in vigore dal 1 luglio 2018. Una guida puntuale per la gestione della contabilità, dell’imposta sul valore...

Master the powerful knowledge gained over 20 years from a successful cocktail waitress in the strip bar industry and make more money than you thought possible.In “How to Be a Shot Girl and Make Big Tips,” Romana Van Lissum shares numerous tips and advice on what it takes to be a popular...

The founder of Four Seasons Hotels shares the philosophy and values that have made his legendary brand How did a child of immigrants, starting with no background in the hotel business, create the world's most admired and successful hotel chain? And how has Four Seasons grown dramatically, over...

Advice for those planning to leave a salaried job and enter the tourist industry. Mike Dixon made the switch. It was highly profitable but far from easy. He gives advice on how to avoid costly mistakes and succeed.