Customer Service category: 721 books
Marketing at the Confluence between Entertainment and Analytics
Proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress
Language: English
Release Date: April 29, 2017
This volume presents the full proceedings of the 2016 Academy of Marketing Science (AMS) World Marketing Congress held in Paris, France. It contains current research in marketing from academics, scholars, and practitioners from around the world. Focusing on advancing marketing theory and practice,...
How to Win at CRM
Strategy, Implementation, Management
Language: English
Release Date: July 28, 2017
This book provides clarity and guidance on effective strategy, implementation and management of CRM. It explores both the conceptual and cultural context of CRM initiatives along with the particulars of CRM system implementation and management. In order to provide this clarity, it surveyed the existing...
by
Language: English
Release Date: March 25, 2017
Language: English
Release Date: March 25, 2017
This book provides a review of the latest research on emotion in engineering, with a particular focus on design and manufacturing.
Topics include experience, happiness, cognitive science, neuroscience, additive manufacturing, universal design, branding, teamwork. Throughout the book, the...
by María José Sorlózano González
Language: Spanish
Release Date: June 2, 2016
Language: Spanish
Release Date: June 2, 2016
Analizar la información y documentación relacionadas con el consumo y derechos del consumidor o usuario de bienes y servicios. Elaborar documentos específicos sobre consumo, integrando datos, textos y gráficos, con la organización, formato y presentación adecuados. Explicar el significado de...
Fe Ciega en Tu Marca
¿Y si Supieras Cómo Vender Más sin Conseguir Más Clientes?
Language: Spanish
Release Date: January 9, 2018
¿Y si te dijera que puedes vender más sin conseguir más clientes?
Un negocio sin ventas sencillamente no es rentable, tu lo sabes, yo lo se, y cualquier empresario contrastado o emprendedor lo sabe, quizás estes buscando la forma para vender más, es más, probablemente ha pasado...
by Juan Pablo Villa Casal
Language: Spanish
Release Date: June 29, 2016
Language: Spanish
Release Date: June 29, 2016
Una herramienta que permite mejorar los procesos de atención al cliente de cualquier organización, reduciendo costes innecesarios, previniendo situaciones conflictivas, ganando calidad y competitividad. La calidad de la atención a clientes, usuarios y ciudadanos se ha convertido en un elemento...
El vendedor conectado
Recuperar la sonrisa de nuestra panadera en la era omnicanal
Language: Spanish
Release Date: January 8, 2018
Benoit Mahé, fundador de la primera empresa de Retail Coaching de Europa y autor de este libro, muestra a los profesionales del sector cómo actuar frente al cambio digital, de modo que ofrezcan a los consumidores una experiencia fluida y unificada, sea cual sea el punto de contacto entre la marca y el cliente, y a la vez que optimizan sus equipos y aumentan las ventas.
More Than Just A Website
Make money and grow your business even whilst you sleep
Language: English
Release Date: January 24, 2016
As a modern-day business owner, one of the main components of your entrepreneurial success is getting not just an online presence, but a strong, appealing, brand-building, lead-generating online presence.
This can take your business to the next level, allowing you to sell all around...
by Gabriel Vallejo Lopez, Fernando Sánchez Paredes
Language: Spanish
Release Date: June 28, 2017
Language: Spanish
Release Date: June 28, 2017
¿Cómo ofrecer la mejor experiencia de servicio al cliente?
Fernando Sánchez Paredes y Gabriel Vallejo López responden con detalle este interrogante, presentan ejemplos concretos de mal servicio y revelan una estrategia novedosa para que las organizaciones puedan tomar decisiones teniendo...
Re-evolución en el servicio
La transformación del servicio al cliente en el siglo XXI
Language: Spanish
Release Date: March 15, 2018
¿Cómo mejorar en el servicio al cliente? Este libro nos da las claves para ser cada día mejores en este aspecto.
Durante casi dos décadas Gabriel Vallejo López ha intentado resolver una pregunta: ¿por qué somos tan malos en el servicio al cliente? Para encontrar la respuesta, se volcó...
The Relationship Engine
Connecting with the People Who Power Your Business
Language: English
Release Date: October 18, 2016
As it has been said, no man is an island, and this applies to the business world too. Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together.In The Relationship Engine, author...
Profit in Plain Sight
The Proven Leadership Path to Unlock Profit, Passion, and Growth
Language: English
Release Date: June 30, 2015
How do you know---with certainty---that your business is as profitable as it could be? Don’t put this book down until you’ve earned all the profits you need to fund every worthy project on your business bucket list. This straightforward Roadmap shows you how to profit safely, sustainably, and...
Business Excellence
Exceeding Your Customers' Expectations Each Time, All the Time
Language: English
Release Date: August 5, 2016
An organization seeking to sustain and continually improve its competitive performance over many years must have a strategy – a Business Excellence Strategy.This book guides and illustrates the strategic journey to excellence, from major initiatives through everyday improvement programs, and helps...
by Carmen Arenal Laza
Language: Spanish
Release Date: April 2, 2018
Language: Spanish
Release Date: April 2, 2018
Este Manual es el más adecuado para impartir el MF0245 "Gestión de quejas y reclamaciones en materia de consumo" de los Certificados de Profesionalidad, y cumple fielmente con los contenidos del Real Decreto.
Puede solicitar gratuitamente las soluciones a todas las actividades y al examen...