Customer Service category: 721 books
by Jennifer Wilkins
Language: English
Release Date: August 24, 2011
Language: English
Release Date: August 24, 2011
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, youll be able to develop the vocabulary and vocational skills you need to become successful; improve...
Customer Service Training 101
Quick and Easy Techniques That Get Great Results
Language: English
Release Date: October 6, 2010
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new...
Amaze Every Customer Every Time
52 Tools for Delivering the Most Amazing Customer Service on the Planet
Language: English
Release Date: September 3, 2013
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great....
by Matthew Storey
Language: English
Release Date: May 9, 2017
Language: English
Release Date: May 9, 2017
Hands up if you are happy with the standards of customer service?
Nobody?!
Well, I am pleased to say that you have come to the right place...
Matthew Storey is passionate about changing the face of customer service by actually introducing a human face! Far too often the essence...
The Effortless Experience
Conquering the New Battleground for Customer Loyalty
Language: English
Release Date: September 12, 2013
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?
In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about...
Customer Mania!
It's Never Too Late to Build a Customer-Focused Company
Language: English
Release Date: November 15, 2004
In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.
Customer service is the single most pressing problem for business...
by Online Trainees
Language: English
Release Date: May 4, 2012
Language: English
Release Date: May 4, 2012
The main focus of this course is to provide the necessary skills for effective customer service.The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.Well trained...
Be Your Customer's Hero
Real-World Tips and Techniques for the Service Front Lines
Language: English
Release Date: April 22, 2015
Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing--they will be needed. But how can you prepare for the unexpected? How can customer service reps get the training and confidence required to tackle the...
by Scott McKain
Language: English
Release Date: May 23, 2014
Language: English
Release Date: May 23, 2014
Inspired by the Ideas and Insight of Taxi Terry…The Best Guide to Customer Service You Will Ever Read
No matter who you are, what you do, where you work, or how much money you make, you can learn a lot from a cab driver--especially when it is Taxi Terry, a successful self-starting entrepreneur who...
Customer Service
The Kingpin of Business Success in Africa
Language: English
Release Date: November 29, 2013
Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and Western...
The Service Payoff
How Customer Service Champions Outserve and Outlast the Competition
Language: English
Release Date: May 17, 2011
It gives you all the tools you need to go BEYOND customer service, to go BEYOND customer satisfaction, to achieve customer enthusiasm. And you'll be able to use these hundreds of tips and tactics, skills and strategies, on the job, in any job, or even at home, because everyone in your life is a ''customer.''...
Your Customer Rules!
Delivering the Me2B Experiences That Today's Customers Demand
Language: English
Release Date: November 13, 2014
What you need to know about your customers
Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the...
by Ron ZEMKE, Bobette Hayes WILLIAMSON
Language: English
Release Date: January 1, 2001
Language: English
Release Date: January 1, 2001
Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning...
Superior Customer Value
Finding and Keeping Customers in the Now Economy
Language: English
Release Date: December 7, 2018
Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-based organizations. A customer-centric culture provides focus and direction for an organization, driving and enhancing market performance.
By...