Customer Service category: 721 books
The Convenience Revolution
How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
Language: English
Release Date: October 2, 2018
Convenience is King
When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.
There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk,...
The Celebrity Experience
Insider Secrets to Delivering Red Carpet Customer Service
Language: English
Release Date: December 16, 2010
The Celebrity Experience combines the best practices of the business world with those of the celebrity world to create a practical and proactive guide for anyone who wants to bring their business’s internal and external customer service to the level of star treatment. Based on the unique ways celebrities...
How to Talk to Customers
Create a Great Impression Every Time with MAGIC
Language: English
Release Date: January 7, 2011
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service...
No B.S. Guide to Maximum Referrals and Customer Retention
The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
Language: English
Release Date: February 22, 2016
FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.
Business owners agree. The referred customer is far superior to the one brought in by cold’ advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers.
Millionaire...
by V. Kumar, Richard Hammond, Herb Sorensen
Language: English
Release Date: September 5, 2012
Language: English
Release Date: September 5, 2012
A brand new collection of powerful insights into building outstanding customer relationships… 4 pioneering books, now in a convenient e-format, at a great price!
4 remarkable eBooks help you develop rock-solid, high-value long-term customer relationships: levels of loyalty you thought...
The Opt-Out Effect
Marketing Strategies that Empower Consumers and Win Customer-Driven Brand Loyalty
Language: English
Release Date: December 18, 2015
&>will control your brand relationship, there’s only way to win: help them do it. The Opt-Out Effect shows you how.
Marketing thought leader Gerald Smith brings together new research data, powerful strategies, and indispensable tools for implementing customer-centric brand...
Business Relationship Manager
Careers in IT service management
Language: English
Release Date: July 7, 2014
Business relationship management (BRM) is central to all aspects of an organisation’s interaction with existing and potential customers. It is crucial for building and maintaining strong relationships between service provider and customer and relies on understanding customer needs. It provides a...
by Sathit Parniangtong
Language: English
Release Date: June 5, 2017
Language: English
Release Date: June 5, 2017
This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as the metric for...
Customer-Centric Marketing
Build Relationships, Create Advocates, and Influence Your Customers
Language: English
Release Date: April 29, 2015
The practical, expert guide to reaching the new consumer
Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines the complex forces influencing...
by Pamela S. Gockley
Language: English
Release Date: September 1, 2015
Language: English
Release Date: September 1, 2015
Branding drives the bus for most businesses, and is exclusive. Branding tells you what is supposed to happen. In Reputation, the customers drive the bus, and they say what actually happened. The starting point has changed. The typical Branding campaign starts with Marketing and takes over a year,...
by Jerry Hall
Language: English
Release Date: August 28, 2017
Language: English
Release Date: August 28, 2017
When we grasp the importance of Customer Service in our business, we will open the doors to success. This manual is a tool for business owners, management, and employees so that they can offer a truly Wonderful Customer Service Experience.
by Paolo Fabrizio
Language: Italian
Release Date: November 6, 2015
Language: Italian
Release Date: November 6, 2015
Questo non è solo un libro sul servizio clienti, è molto di più. È una guida pratica per raggiungere gli obiettivi di business della tua azienda conciliandoli con le nuove aspettative dei clienti. Il servizio clienti stesso sta vivendo una rivoluzione tecnologica e culturale: da un lato i clienti...
Innovation
The Five Disciplines for Creating What Customers Want
Language: English
Release Date: August 8, 2006
Nothing is more important to business success than innovation . . . And here’s what you can do about it on Monday morning with the definitive how-to book from the world’s leading authority on innovation
When it comes to innovation, Curt Carlson and Bill Wilmot of SRI International know...
UnSelling
The New Customer Experience
Language: English
Release Date: September 15, 2014
UnSelling is about everything but the sell. We put all of our focus on the individual purchase transaction, while putting the rest of our business actions second. We've become blind to customer service, support, branding, experiences and even product quality. Sixty percent of a purchasing decision...