Customer Service category: 721 books
Marry Your Customers!
Customer Experience Management in Telecommunications
Language: English
Release Date: January 7, 2018
Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer...
by Marta Ferreira
Language: English
Release Date: February 9, 2015
Language: English
Release Date: February 9, 2015
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone.While most companies place heavy emphasis on the acquisition of new customers, most fail to provide outstanding value to those customers they already have. When customers...
Customer Loyalty
How to Retain Your Customer Base Through Loyalty
Language: English
Release Date: June 5, 2017
Companies which have a satisfactory percentage of loyal customers have the advantage of channeling funds into a self-reinforcing system in which the company delivers constantly evolving superior value and high quality products and services.
This will further create the comfortable relationship...
Wow! That's What I call Service
Stories of Great Customer Service from the Wow! Awards
Language: English
Release Date: July 2, 2007
Every once in a while you fall in love. Someone makes a connection with you in such a way that you want to buy from that person or that organisation over and over again. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, "WOW!...
The Simple Truths of Service
Inspired by Johnny the Bagger
Language: English
Release Date: February 7, 2017
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service.
The Simple Truths of Service is an inspiring true story about Johnny, a very special young man whose creative...
by Steven Vern Munson
Language: English
Release Date: January 9, 2013
Language: English
Release Date: January 9, 2013
This book is designed to help you navigate through a customer service phone call, increasing your chances of a satisfactory resolution and saving time in doing so. This book covers various types of companies and customer service as a whole.
The Customer Loyalty Loop
The Science Behind Creating Great Experiences and Lasting Impressions
Language: English
Release Date: November 21, 2016
How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming...
Funeral Home Customer Service AZ
Creating Exceptional Experiences for Today's Families
Language: English
Release Date: April 1, 2005
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of...
by Kristin Widun
Language: English
Release Date: October 16, 2013
Language: English
Release Date: October 16, 2013
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count! Why have we become a society that has learned to settle with mediocrity?...
by Bernie Smith
Language: English
Release Date: August 8, 2018
Language: English
Release Date: August 8, 2018
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems...
Going Above and Beyond
Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like a Concierge
Language: English
Release Date: August 1, 2009
Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today’s competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will...
by Tema Frank
Language: English
Release Date: May 12, 2016
Language: English
Release Date: May 12, 2016
What Computers Can’t Replace: The Secret to Success in Our Digitized World
Despite huge technology investments, customer satisfaction is going down, not up. Customer experience and digital marketing pioneer, Tema Frank, shows you how to use a new ‘3P Profit Formula’ to thrive in a hyper-competitive...
Creating Service Superstars
A business owner's guide to building team member's confidence, initiative and commitment - to create memorable customer experiences
Language: English
Release Date: January 1, 2017
Fact #1
Outstanding service tempts customers to:
Spend more
Come back more
Be confident in referring your business to others
Fact #2
Your employees are the key drivers of your customers’ experience.
In this book Caroline guides you through the stages to developing a...
Lean Customer Development
Building Products Your Customers Will Buy
Language: English
Release Date: August 30, 2017
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.
With a combination of...