Blindsided: A Manager's Guide to Crisis Leadership, 2nd Edition

Uniquely two-books-in-one, this 2nd Edition of Blindsided covers both Crisis Response and Crisis Preparedness and interweaves the principles of Crisis Leadership throughout every step. Intensely experiential, the book lands you in the middle of a fast-breaking crisis and uses riveting case studies/examples to demonstrate what a top-notch leader would say and do at every turn. Then, based on this eye-opening simulation, the author uses his 30 years of global crisis experience to show you how to write and implement a real-world crisis management plan. Blindsided includes practical forms, checklists, case studies, real-life examples, glossary, index, discussion questions, and other take-and-use tools, including: ** Quick Use Response Guide: Each chapter ends with a summary checklist -- all 15 can form a ready-reference pocket guide. ** Incident Checklists for 9 Major Crises: Practical checklists for accidental deaths, aircraft crash, chemical/toxic exposure, civil unrest, earthquake, explosion/fire, flood, kidnap ransom, shooting, plus 20 other foreseeable risks. ** Special Guide for Addressing Families of the Injured: What to say/do to help families of fatalities or seriously injured with medical/financial assistance and emotional support, including how to deliver tragic news in person or through teams assigned to work with families. Bruce T. Blythe is a global crisis management consultant, clinical psychologist, executive coach to Fortune 100 managers; owner/chairman of three companies providing crisis management services; and speaker at 50 conferences worldwide each year. "Blythe's book is different... a step-by-step guide to process excellence... a veritable encyclopedia of crisis leadership, rich in strategic insights, invaluable for any leader." -Daniel Diermeier, IBM Professor of Regulation and Competitive Practice, Kellogg School of Management, Northwestern University